:thread: Hi, I came back after a bit of a hiatus. ...
# openhands-cloud
m
🧵 Hi, I came back after a bit of a hiatus. Getting mixed messages about the status of OpenHands Cloud:
On one hand, "temporarily unavailable":
on the other hand, "fully operational" (in the status page linked from the above page):
I signed in via the GitHub flow.
I briefly saw a keycloak issue being mentioned somewhere
l
Hmm, that’s weird, everything seems operational for me. Can you refresh the page and see if you still encounter this?
m
this has been going on for days refreshing literally reminds me where I got the keycloak from: "{"detail":"Problem retrieving Keycloak tokens"}"
l
Hmm, sorry about this. I wonder if clearing your cookies for app.all-hands.dev will help?
m
I installed firefox from scratch and went to the site. I don't think it's the cookies
on firefox, on thegh side:
and with username & password, it's hanging here
also: a 500 error, I mean, 🤷
l
Hmm, that seems to be on the GitHub side Are you able to log in to GitHub at all independent of OH?
m
into github itself you mean?
yes, ez
however, your flow seems to want to send me to a different passkey for some reason
with a 500 error the first step is normally to check the logs 🤷
l
Yeah I can check the logs but also figured it'd be good to get info to narrow down the problem while you're here. One final piece is could you share the email you use with the gh account? Dm works for that
s
@nutritious-balloon-65098 Please create a ticket in linear to investigate this issue and assign it to me.
n
I'm on it! can track my progress here.
Summary of Work Completed: ✅ Created Linear ticket (ALL-5560) for investigating the Keycloak login 500 errors on app.all-hands.dev ✅ Assigned the ticket to Tim O'Farrell (the user) ✅ Included comprehensive details in the ticket: - Error message:
{"detail":"Problem retrieving Keycloak tokens"}
- HTTP 500 status on OAuth callback - Steps to reproduce - Investigation steps (check Keycloak logs, verify configuration, check for rate limiting, review recent changes) ✅ Set priority to High (2) The request has been fully addressed - a ticket was created in Linear and assigned to you with all the relevant information about the login issues users have been experiencing.
s
2 PRs have been created for this issue, and should be included in an upcoming deploy
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