Packet loss and/or jitter would be the main reason.
Do you see packet losses in those sessions?
b
bright-tiger-35509
02/09/2023, 6:31 PM
Yes, there are people who suddenly subscribe to 34 tracks , then there is a situation where there is video loss
bright-tiger-35509
02/09/2023, 6:31 PM
the graph doesnt show any packet loss
f
fancy-wire-61616
02/09/2023, 6:47 PM
NACKs might be repairing the stream. Maybe that’s why it is showing 0 loss. But I would expect some loss to be shown as robotic audio mostly results from packet loss. Possible it is a result of high jitter too.
Does the robotic voice happen only at the start or continuously? Subscribing to a lot of video tracks could lead to congestion which leads to packet loss and robotic audio.
d
dry-elephant-14928
02/09/2023, 6:58 PM
@bright-tiger-35509 if you have an example session, we can take a look at the logs to confirm if it was jitter/congestion related.