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I believe this is due to their work's corporate firewall. Strict firewalls can block traffic to LiveKit's servers. Please refer your user to firewall docs

I am facing an issue with reconnections after timeout after updating to 1.3.3, is that related @dry-elephant-14928?

no, the above issue is with LiveKit Cloud.

@dry-elephant-14928 In one of the mentioned cases, the work laptop was able to connect from home network. That's nice. For the other user's work device no change so might be a firewall config restriction.

thank you for the update. Keep me posted if you hear anything from the user (if they are using a software firewall or maybe it's a corporate environment). We'd like to ensure everyone could connect to livekit!