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# cloud
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f
Nothing alerting at our end @famous-musician-90169. Is it consistently failing for you? Or intermittent?
f
This is happening on every request. HEAD https://secury360.livekit.cloud/ net::ERR_CONNECTION_TIMED_OUT
👀 1
f
Not seeing any issues with that project. I see a few sessions on that project in the last 15 - 30 minutes. Was it working till about 15 minutes ago?
f
No, the sessions that you see are started with the CLI. The prepareConnection requests that are failing are using the javascipt client SDK.
f
Got it. @polite-kilobyte-67570 anything you can see that could explain the issue with JS SDK experiencing this?
p
@famous-musician-90169 if you omit the 
prepareConnection
request, does everything else work as expected (room connection establishment etc.) ?
also, does the URL https://secury360.livekit.cloud/ load directly in your browser? it should simply display 
OK
.
f
No, it does not. 😞
If I omit the prepareConnection request, then the fails on the /rtc/validate request
p
Hm, are you seeing this across different clients or currently only on your machine? From which country are you trying to connect (this would help us figure out if it might be a region specific issue)?
f
We are actually just started with Livekit and are still developing, so we don't have many clients to test with. We are located in Belgium.
p
thanks for that context. Has the cloud connection ever worked for you or is this timeout error occurring since you started trying it out?
f
Looks like a DNS issue
Last week everything was working fine.
p
Identified the issue and it got fixed!
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