Hello, our client recently reported Room connection errors on some Windows machines on Firefox and Edge. We noticed they are using a VPN (so this issue might be OS independent). Their browser logged this error:

ConnectionError: could not establish signal connection: Encountered unknown websocket error during connection

I tested this on my PC with another VPN provider and did not get this very error though saw this one:

could not establish pc connection

It is also highly browser and region dependent if this error is thrown with the VPN or not. I also noticed in the network tab that the browser constantly calls a GET request to the livekit cloud

regions

before it often fails with the error from above. If this is not "fixable" then can we somehow tell that the connection failed due to an active VPN connection? In this case we can show a more detailed error to the users so they understand they shall deactivate their VPN if possible.

Hi Brian Philipp, ⚠️ This channel will be deleted soon ⚠️ Please use our new community at https://community.livekit.io for technical discussions and to post technical questions. The Slack community is not going away, but we are migrating technical questions to our new forum. Please see full details here.