Thanks — I hear you: a >20 minute delay for a call to appear on the LiveKit Cloud dashboard isn’t normal. Let’s narrow this down and get it fixed. First quick checks (these commonly cause long delays): • Is the session fully ended? Observability data only uploads after the session completes. • Is Observability (Agent insights) enabled for your project? • Was recording enabled for that session (not

record=False

)? • Are you using a supported Agent SDK version (Python >= 1.3.0, Node >= 1.0.18)? • Are you on LiveKit Cloud (not a self-hosted LiveKit server)? Self-hosted deployments don’t support Agent insights. • Do you have an Admin role in the project? Read/Write roles cannot view insights. If those look correct, check the agent logs for upload activity: • Look for messages like “uploading session report to LiveKit Cloud” and “finished uploading” (these confirm the agent successfully uploaded data). A crash or failed upload will prevent data from appearing. If you can, tell me: 1. Whether the session shows as ended. 2. Which Agent SDK and version you’re using. 3. Whether you’re on LiveKit Cloud or self-hosted. 4. Any relevant agent log lines around the session end (especially upload messages). With that info I’ll suggest the next troubleshooting steps. Sources: Why is my Agent insights data missing? | LiveKit, with interactive elements