Hey team :wave: We’re integrating WhatsApp callin...
# telephony
b
Hey team 👋 We’re integrating WhatsApp calling with LiveKit Cloud. Current state: • WhatsApp Cloud API is fully connected (number verified, status = Connected) • We receive inbound call webhooks with SDP offer (event=connect) • Call payload looks correct and includes WebRTC SDP • However, when forwarding the call to LiveKit we get: "Failed to accept WhatsApp call – whatsapp call is not enabled for this project" We already have SIP trunks configured for PSTN (Twilio + DIDLogic), but this WhatsApp call is WebRTC-based (not SIP). Questions: 1) Is WhatsApp calling support gated behind a LiveKit Cloud feature flag or beta? 2) Is this tied to project tier (Starter vs Pro/Enterprise)? 3) If so, what’s the process to upgrade the tier or request enablement? Happy to share project ID, region, or logs if needed. Thanks!
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b
Hi @lively-winter-88668, could you please add us as well to the beta for WhatsApp calling on LiveKit? 🙌 Our project IDs are: • Prod:
p_2cyxwk8p7cz
• Dev:
p_37xou48n06h
Could you please enable the WhatsApp connector for both projects? Thanks a lot!
l
@busy-morning-18558 I can't do it personally, but I can pass the request on 🙂 Have you filled in the application form at https://docs.google.com/forms/d/e/1FAIpQLSe_2kBjgc_B4xjoE3l0gkCA0m-oieAlHtngrXqTLucdHQXUww/viewform ?
b
@lively-winter-88668 Yes, I did — I submitted the application form on January 10 and again on March 14. If needed, I’d be happy to resubmit it or provide any additional details. Thanks a lot for passing the request on — I really appreciate it!
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l
@busy-morning-18558 added you to the beta-connectors channel and your two project IDs above are now enabled for the connector. Please find the getting started docs in a pinned comment in the channel
b
@lively-winter-88668 Thank you so much!
f
Hi @lively-winter-88668, we have filled the form as well, please add us to the beta-connectors channel. Thanks!
l
@faint-area-36023 can you please DM me your project ID or IDs?