Hello, I cannot export Agent Insight data anymore,...
# ask-ai
a
Hello, I cannot export Agent Insight data anymore, for example for this room: RM_dcegbHddfSs5. It generates a 23B zip for a 15+ minute conversation. Thank you.
✅ 1
t
Thanks for reaching out, Tom. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I’m sorry you’re seeing a 23GB export for a ~15 minute conversation. I’ll help troubleshoot this. To narrow this down, could you tell me: • How are you exporting the Agent Insight data? (Using the LiveKit Cloud dashboard download button, or a configured summary/export webhook/API?) • Do you see any error messages during export or only the large file result? • Does this happen for other rooms or just
RM_dcegbHddfSs5
? • Do you need the full synchronized package (audio + transcripts + logs + traces), or would a smaller export (audio + transcript only, or a structured JSON summary) work for your use case? Next steps I can take once you reply: • If you export from the dashboard, I can walk you through checking the available download options and picking a smaller package. • If you use an export webhook/API, I can review what fields are being included (for example: full logs, turn-by-turn traces, raw audio chunks) and suggest a trimmed payload or configuration to reduce size. • If the large file is unexpected and reproduces across rooms, we can investigate whether logs or duplicated audio chunks are included in the archive. If you prefer, tell me which option you want (dashboard vs webhook export vs just a transcript), and I’ll give precise steps to get a smaller, correct export. Sources: Streamline troubleshooting with Agent Observability | LiveKit | Agent Builder | LiveKit Documentation