Hi everyone, I’m currently facing an issue with my...
# telephony
r
Hi everyone, I’m currently facing an issue with my AI voice agent — it connects properly while making an outbound but the agent is not speaking at all during the call. I’ve already tried multiple things from my side: • RTP / IPs are whitelisted in firewall • SIP setup is done correctly • Telnyx side has been checked I’ve also spoken with Telnyx support and they confirmed everything looks fine on their end. They suggested I reach out to the LiveKit community to debug this further. So right now the call connects, but the AI agent does not produce any voice output. I’m attaching screenshots and my project zip for reference. Would really appreciate any help in identifying what might be causing this 🙏🏻 @refined-appointment-81829 @lively-winter-88668
l
Looking at your session list, https://cloud.livekit.io/projects/p_/sessions, I see that no sessions have an agent join - I suggest looking at your agent dispatch logic to verify that the agent is getting correctly dispatched.
r
Here is the dispatch rule
l
I think I misunderstood, so these are outbound calls. You can either initiate the call from your agent, https://docs.livekit.io/frontends/telephony/agents/#outbound-calls, or dispatch the agent to an existing room after the call has been established using our server APIs: https://docs.livekit.io/agents/server/agent-dispatch/#via-api Those screenshots you linked above are for dispatching the agents for inbound calls