Hi everyone,
We have created an account on
LiveKit.io.
We also created a custom agent, completed the full telephony setup, configured the dispatch rule, and integrated our LiveKit SIP with our Vicidial software in the carrier section. We tested calling through the LiveKit trunk via Vicidial using one remote agent. The call is connecting successfully, but it is connecting to LiveKit’s
default agent instead of the
custom agent we created.
Our main requirement is that the call should connect to our custom agent.
I am attaching screenshots of all the existing settings.
Please review them and help us resolve this issue.