we are new to livekit. We are planning outbound ca...
# telephony
c
we are new to livekit. We are planning outbound calls from Europe, Italy in particular we have a big privacy constraint of data residency, data shoud stay and transit in Europe. Your eu cloud regions, probably hosted by oracle, are based in zurich, germany and france, but it's not possible to exclude Zurich which is not in EU country. this can be a big issue for european custoemrs
r
Good question. Let me check with our team on this.
Thanks for bringing this up. We are working on a solution to this.
c
do you have an ETA? I am a scale customer
r
I do not but if/when I here I will let you know.
I have an update. We list Zurich in our docs for EU but we do not include EU for that region. We will update the docs. What compliance do you have concerns about? If GDPR it is my understanding that GDPR allow Zurich/Switzerland
c
some big enterprises in europe community, expecially banks, have also the constraint of data residency in europe, ai models and routing should be done in europe . https://openai.com/index/introducing-data-residency-in-europe/
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r
That just seems to indicate what they are supporting and not what the standards/rules/laws are that they are trying to live up to. I think most of that is about what training data they will use right? What requirements or laws besides GDPR is your company required to meet? Just want to review those to make sure we address them properly
All the bits under
These features include:
in that article you shared we support already
but in few word the typical enterprise customer wants that a phone call (which usually includes pii) will happen in EU (data in transit, data processing, data storage) . I put my worker in AWS eu-central-1, "hoping" ti will connect to your EU region and it will be only "Germany/France".
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r
I see so there is no specific law you are asking about it is just a general question. Thanks for the feedback.