I have enabled the observability but no data is co...
# cloudm
melodic-fireman-69547
12/09/2025, 6:45 AMI have enabled the observability but no data is coming here.
Am I missing something or I have to add something in my code?
w
white-telephone-81843
12/09/2025, 7:16 AMmake sure you are running a newer version of livekit, and that you have enabled it in your livekit cloud dashboard:)
m
melodic-fireman-69547
12/09/2025, 7:17 AMWe are using 1.3.5 version. @white-telephone-81843
melodic-fireman-69547
12/09/2025, 7:17 AMlivekit-agents version, FYI
w
white-telephone-81843
12/09/2025, 7:21 AM@melodic-fireman-69547 have you checked that agent observability is enabled in project settings under Data and Privacy
white-telephone-81843
12/09/2025, 7:22 AMIt must be enabled to be able to get observability, and it does not work on previous sessions, it must be enabled before a session is initiated:)
m
melodic-fireman-69547
12/09/2025, 7:41 AMHi @white-telephone-81843 ,
I have enabled and then test the session. It's seems data is not getting in the observability.
w
white-telephone-81843
12/09/2025, 7:49 AMthen I am not sure, unfortunetly
😞 1
r
refined-appointment-81829
12/09/2025, 3:25 PMIs this still an issue for you if you try a new session?
refined-appointment-81829
12/09/2025, 3:25 PMWhat is your project ID?
refined-appointment-81829
12/09/2025, 3:27 PMI believe enabling the feature on your dashboard can take some time to propogate.
m
melodic-fireman-69547
12/09/2025, 4:16 PMHi @refined-appointment-81829,
Yes, still I didn't get any results in the agent insights tab for observability.
I have shared my project ID through DM. Please have a look.
r
refined-appointment-81829
12/09/2025, 4:17 PMI don't see any new sessions. Only an old one
refined-appointment-81829
12/09/2025, 4:17 PMHow do you know it is still not working?
m
melodic-fireman-69547
12/09/2025, 4:18 PMI have tried with a new session. The last session.
But no data is getting in
Agent Insightr
refined-appointment-81829
12/09/2025, 4:18 PMWhat is the session id?
m
melodic-fireman-69547
12/09/2025, 4:18 PMHere is the session id:
RM_XcsSFbLDMvrNr
refined-appointment-81829
12/09/2025, 4:19 PMThat is old right?
refined-appointment-81829
12/09/2025, 4:19 PMit says it was
Dec 8, 2025, 10:37:35 PMm
melodic-fireman-69547
12/09/2025, 4:20 PMIn my tab it's shoiwng December 9
melodic-fireman-69547
12/09/2025, 4:20 PMMaybe we are in different timezone, that's why it is.
r
refined-appointment-81829
12/09/2025, 4:21 PMWhen did you try that session?
m
melodic-fireman-69547
12/09/2025, 4:22 PMToday, 10.37 AM morning. December 9
r
refined-appointment-81829
12/09/2025, 4:22 PMand when did you enable observability?
m
melodic-fireman-69547
12/09/2025, 4:22 PMBefore trying the session, I have enabled the observability and then try the session.
r
refined-appointment-81829
12/09/2025, 4:23 PMso if you try now it is still not working?
m
melodic-fireman-69547
12/09/2025, 4:23 PMLet me try and will get back to shortly.
melodic-fireman-69547
12/09/2025, 4:27 PMHi @refined-appointment-81829,
Thank you. Now I am getting this.
🙏
👍🏼 1
melodic-fireman-69547
12/10/2025, 8:08 AMHi @refined-appointment-81829,
Can you let me know how observability get the recording?
Is it getting from egress?
r
refined-appointment-81829
12/10/2025, 3:14 PMNo it is not from egress. The agent uploads it
❤️ 1
refined-appointment-81829
12/10/2025, 3:15 PMrefined-appointment-81829
12/10/2025, 3:17 PMm
melodic-fireman-69547
12/10/2025, 5:53 PMThank you so much. will check it out.