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# helpdesk
s
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d
is this Cloud or self-hosted? Neither should take 2s though. is this participant a publisher? Cloud has a high degree of concurrency and it shouldn't block.
b
self hosted. yeah they are a publisher. we will do some more testing on our end. that’s good info to know
d
yeah we have some updates in the API calls (new RPC stack) that will be rolled out soon. that should also help with speed of service calls