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# helpdesk
s
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n
boot log
test record
d
internal
means it's not reachable from the public internet.. so the results you are seeing is expected
n
@dry-elephant-14928 My rtc configuration use_external_ip:true. turn server Is this used internally by the rtc server? Do users not need to use a relay server?
d
Not typically, but sometimes TURN/TLS is still needed on networks where UDP is blocked.. I would not use an internal ALB for the TURN server
n
@dry-elephant-14928 Get to know it. What is deployed in AWS is the internal turn alb. If the user needs a relay server, he or she needs to deploy an additional turn/stun server, or use an alb reverse proxy that can be accessed from the public network to the internal turn server, right?