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# clouds
steep-balloon-41261
08/04/2023, 7:38 PMThis message was deleted.
c
chilly-animal-65189
08/04/2023, 8:28 PMCould you share a session id?
i
important-telephone-80974
08/04/2023, 8:40 PMHow do I find that? is that the same as an ingress id? (I am guessing not...)
c
chilly-animal-65189
08/04/2023, 8:40 PMeither ingress id + time or resource id
i
important-telephone-80974
08/04/2023, 8:43 PMsure ingress id: IN_CQQKakfeEjGL and just did a test when you sent your message. I streamed for maybe 20 seconds at roughly ~8:40 PM / 8:41PM UTC time. I had sound for the first 5 seconds and then it stopped
important-telephone-80974
08/04/2023, 8:44 PM(so that was roughly 3 minutes ago)
c
chilly-animal-65189
08/04/2023, 8:47 PMThanks for the report.
chilly-animal-65189
08/04/2023, 8:51 PMI see what's happening. We'll need a fix on our side
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i
important-telephone-80974
08/04/2023, 8:52 PM👍 that was fast! is that an easy fix or complex?
d
dry-elephant-14928
08/05/2023, 12:23 AMIt seems related to how we handle lost packets in our jitter buffer. So.. it's somewhere in between. 🙂
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i
important-telephone-80974
08/11/2023, 3:12 PMReporting back: I have not had this issue in a couple of days! Not sure if there were some changes or not on your side
d
dry-elephant-14928
08/11/2023, 10:58 PMThank you for confirming that. I'm glad to hear it! We fixed a few things on our end related to jitter buffer that was deployed earlier this week.
👍 1
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