Infisical Users

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Hi, we are not able to login to our EU tenant. What's up? <@U04CWJHRT0Q> It's been an issue all weekend.

Hey <@U0ALWSK7UAY>!

we are taking a look! will get back to you ASAP

Hey <@U0ALWSK7UAY>, what auth method are you attempting to login with?

CleanShot 2026-03-16 at 17.16.15.png

which page are you seeing this ?
usually this appear if you are still logged in .. have you tried incognito ?

happens after redirect from microsoft, on the <https://eu.infisical.com/login/select-organization> page

thanks!
thats helpful, trying to reproduce it here in our end!

will keep you posted

CleanShot 2026-03-16 at 17.27.34.mp4

`{`
    `"reqId": "req-mui3lRx8dn5xsH",`
    `"statusCode": 404,`
    `"message": "Failed to find refresh token",`
    `"error": "AuthTokenNotFound"`
`}`

we are back from the version mismatch to failed to find :smile:

still trying to reproduce it in my end!

how many organizations do you have ?
do you have MFA enabled ? is the OIDC enforced ?

one organization, MFA is disabled I believe, OIDC enforce

iirc, the bypass is enabled, but I am not sure how to access it

you mean for admins ?

if so its just login/admin

I tried to login with my pass, but still get redirected to microsoft login

did you try like this ?
<https://infisical.com/docs/documentation/platform/sso/overview#sso-break-glass>

it says successfully logged in the bottom right and they I am redirected to microsoft

will keep investigating what happened here, if you can confirm your setting for MFA + OIDC enforce that would be great

CleanShot 2026-03-16 at 18.36.50@2x.png

Perfect!
will get back to you soon as Ive more updates

well, so now non admins still cannot login right?

I double checked the validity of the secret in entra, and it is valid until 12/3/2027, so that is not an issue

<@U0ALWSK7UAY> I was able to reproduce it here!
working on the fix!

not sure if its ok for your case, but a momentary workaround, until I ship the fix is to disable the OIDC enforcement.

the login will work with OIDC for that case

I can confirm, it works now that enforce is off

will let you know once the final fix is pushed!

*<@U0ALWSK7UAY>* We just deployed the fix for US and EU!
Thank you for your help!
Please let me know if you see any issues