How do I connect with someone on the billing team?...
# how-do-i
d
How do I connect with someone on the billing team? My company was charged without authorization.
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p
(If applicable) To help us more clearly understand what you're trying to do, please provide additional details about: - Screenshots / debug logs / list of commands you've tried to run so far - Your workflow - Current state
d
I have reached out to support@ and billing@ multiple times and have yet to receive a response from anyone.
p
Sorry for the trouble here, Dan! We're migrating to Cursor support systems, and your email fell through the cracks here. We're working on fixing that now. I can see that Learn Lux was given the $1,500 start up credits, but you used those up after a couple months since your org started an annual plan and added additional seats. You had 2 seats on an annual plan in February for $960 (covered by the credits), and now I can see you're up to 7 seats on your most recent invoice.
Responding to your email as well!
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