Graphite Community

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Hey folks, my team decided to come back to graphite after some months. I just paid and it's still saying I need to upgrade my plan.

(If applicable) To help us more clearly understand what you're trying to do, please provide additional details about:
- Screenshots / debug logs / list of commands you've tried to run so far
- Your workflow
- Current state


Hey Sean — I'm not seeing a subscription for the `assemble` org in your screenshot. It's possible you may have signed up for a different org or a personal repo. Mind reaching out to <mailto:billing@graphite.com|billing@graphite.com> with the last invoice details? I can find the account it's connected to.


Hey Connor, not sure what the turnaround time is, but I haven't heard back from billing. As somebody who is paying, I'd like to unblock my team so we can start using the tool! :pray:

I'm the billing team and I reached back out on the 19th :sweat_smile:


Lol I'm think I'm confused then. I sent an email over to billing w/ the invoice and screenshots - was that sent to you? I don't have a response to that in my inbox.

Okay, got that one and responded. We can continue there - won't keep bugging you here since we're on track.

Issue happened again - email sent w/ screenshot of the banner.