For a long time now, about 20–30% of my Zelle contacts in Ally have a status of "suspended." This includes pre-existing contacts and new ones I try to add. Any of these recipients that I reached out to informed me that they have no idea what I'm talking about—their Zelle works fine. My workaround is to Zelle them from my CapitalOne account, reaffirming that this is an Ally-specific problem. I had multiple conversations with Ally where I was fed all sorts of nonsense (seemingly from ignorance) and was never able to speak with a supervisor or the "back office" (very unimpressed, and I'm a long-time Ally fan). I got a hint, with no details, that they use some sort of third-party fraud detector outside of Zelle. But I don't see any pattern that would map these contacts to any sort of anomaly detection. I'm surprised that I can't find any complaints about this online. Anyone else have this issue?

Only a couple of times but I have the exact same issue. It works fine if I do it elsewhere but not by them. When I call them up they refuse to admit they have an issue. They claimed the latest data from zelle showed it as suspended and that they saw the data was retrieved that day.

I have a similiar problem with TD bank so it’s not an ally problem although by my it’s thankfully pretty rare

I have people with TD tell me that my account is suspended for them but they were able to request to reinstate

Ally will definitely not do that. I pushed very, very hard, multiple times. They refuse to put me in touch with anyone who can do anything, and forwarded requests went nowhere. Sad, because I fear they got too big and have stopped caring about customers. Time will tell