My experience regarding support for the open source solution of elementary has drastically dropped in the last couple of months. More than half a year the support was great and collaboration was also fine, but recent times this is a lot poorer. I understand you guys have to focus on your cloud solution in order to become a viable company, however some sla's on PR / issues in Github would be really appreciated. For example I filed a bug and have not heard of it since the 4th of august. More recent we also opened a PR and a ticket for something and we would like to know if we are wasting our time on improving the project or not. If open source contribution is no longer of interest for you guys at least let us know so, then we can decide what we do with it.