*Directing all questions to https://forum.courier.com/ * (please share screenshots of your code and the error with your post so we can identify and resolve the issue asap).

what is the suggested method to segment notifications by organization? For example, if we have "Billing" and "Metric" preferences, User A should only get noitifcations for Organization A Metrics while User B should only get Metrics for Organization B

👋

Seeing a lot of our courier messages end up in customer/client Spam. Not seeing much in terms of what can be done to control/adjust for anything that might be causing that in the Courier UI.

Docs just say, "check your spam folder" in-case emails land there 🤷‍♂️

@russ-cribl I'll ask our support team to reach out to you to dig in. usually this is misconfiguration of various DNS records (SPF, DKIM, DMARC) for your underlying email service provider and shouldn't be related to Courier, but we're still happy to try and assist!

Good morning @russ-cribl 👋 . I'm Rodrigo, a Product Support Engineer at Courier. There are many factors that could affect your transactional emails going into spam like your email list health to your authentication status. Troy may have hit the nail on the head with this one - A potential reason for emails going into spam is email authentication (SPF, DKIM, DMARC, & BIMI). Inbox providers trust authenticated mail more than unauthenticated mail, and are more likely to deliver those messages straight into the inbox. These authentications are the responsibility of the individual sender, but if you already use SendGrid for SMTP, they have tools to test your email against spam filters: https://sendgrid.com/solutions/email-marketing/email-testing/ SendGrid made a handy guide to help you make sure your emails stay out of spam (email authentication is #3): https://sendgrid.com/blog/10-tips-to-keep-email-out-of-the-spam-folder/#authenticate I hope that clears up some of the questions you had, and please do not hesitate to reach out to us again!

Why am I getting this error message from yesterday. Before it was perfectly fine.

Same here

Noticed that emails stopped being sent approximately ~10hrs ago

Is it possible to send push notifications (courier push) to more than 1 recipient (i,e with list or audience)? i tried to send it to a list but still get Unroutable status with following message: { "reason": "No Valid Delivery Channel", "type": "NO_CHANNELS" }

@Rodrigo is this related to an outage?

no i get { "channel": "push-web", "provider": "courier", "selected": false, "reason": "INCOMPLETE_PROFILE_DATA" },

Hi @thereaper1995 The Courier SES/SNS integrations had a partial outage Tuesday night/Wednesday morning affecting customers due to a bug introduced. Our engineering team caught this bug, and we've since shipped out a fix that should resolve the issue 😃

Hey Courier Team, I have opened a PR on your Go SDK, which updates the README a bit. https://github.com/trycourier/courier-go/pull/40

Hi Courier team, I am not very familiar with discord. I was trying to ask a question in #questions but it was saying I do not have permission to post.

So going to ask here. Could someone help me understand if this block means the email was rejected by the recipient's email domain?

"delivery-status": {
        "tls": true,
        "mx-host": "m1.emailowl.com",
        "code": 450,
        "description": "",
        "session-seconds": 68.85347700119019,
        "enhanced-code": "4.1.8",
        "attempt-no": 1,
        "message": "4.1.8 <bounce+a2f43a.a813e8-{redacted}>: Sender address rejected: Domain not found"
      },
      "recipient-domain": "{redacted}.com",
      "event": "failed",
      "campaigns": [],
      "reason": "espblock",

1. This block is from the Delivery confirmed event summary. Does

"event": "failed"

means the delivery was unsuccessful? 2. The message was saying

Sender address rejected

. Is the problem on the sender side?

Hi @wliu , The error message is pointing out that the sender address is rejected because the domain was not found. Do the notification logs indicate that it was sent?

Looks like it?

My suspicion is the message

4.1.8 <bounce+a2f43a.a813e8-{redacted}={recipient-domain}.com@mail.{our-domain}.com>: Sender address rejected: Domain not found

was issued from the recipient side, meaning our domain is not whitelisted from their email server.

@Rodrigo Can I dm you the full log of the delivery? Trying to understand the series of events.

^ could we get a response on this? (wliu and I work together at the same company) It looks like Courier thinks emails are getting sent successfully, when they're actually not. This is pretty concerning...

Hey @wliu let's hop on a call so we can better look at this issue. You can hit me up at rodrigo@courier.com and we can schedule something so I can loop my engineering team.

Almost every page load in the app over the past couple days ends up with errors. Eventually if i refresh enough it works. 🆘

Hello I am an organizer at https://www.mesohacks.co. We are an MLH member event for the 2023 hackathon season. Who should I contact if i was looking for a sponsorship from courier?

you can email devrel@courier.com

Thanks!