Hi everyone, bit of a random question - where does ownership of knowledge bases/help centres sit in your team? Our help centre used to be owned by Product Marketing, but this has recently shifted to Content. We're trying to establish a process for how we create and maintain articles in our help centre—specifically roles and responsibilities across Content, Product Marketing, Product Managers, Support teams, etc. Would love to hear how other businesses manage this 🙂 Thanks!

At Biteable the knowledge base is owned by CS

Sits on product marketing in every organisation I've worked in/with.

Depends on the product/service. Support/Success had ownership of it in the past two companies I’ve worked in.

Owned by CS here at Grain

We've got a documentation team that sits under Support. As a support leader, I generally advocate for support to own the KB.

CS