Some users are not seeing triggers for the last 2 hours despite trigger status showing active and account connection appearing healthy https://dashboard.composio.dev/pingassistant/default/triggers/ti_AlEQSGA-kTUv I do not see this as part of the outage scope

Hi @Chad Holmes, we are checking this.

thank you @Uday

@Chad Holmes we had a couple of outages in the past ~24hrs which might've caused the trigger issues. Digging into it now. You can checkout our status page [here](https://status.composio.dev/).

I don’t see an active status related to triggers

@Chad Holmes, I understand it is frustrating but we really appreciate the patience.

There is no outlook activity across our entire project for the last 4 hours which matches the 14:59 start point

Experiencing the same. Last Outlook trigger was at 7:48 AM PST this morning. Have not had any since.

We really need insight on the issue here we are going on 7-8 hours no status, no tracking of the issue

@Uday we need an update on this ASAP

Going on 9 hours of 0 outlook triggers. Still not even an acknowledgement of it being down or any insight on resolution timeline @Uday

@Chad Holmes, @jeff, I understand that this is frustrating, I've escalated this with the team. We are investigating the issue!

Why hasn't this been being investigated already for the last 9 hours?

Can we please track this issue more officially? @Uday

Can we have leadership involved here? @Uday I can't believe this hasn't been identified as an outage yet and there is no tracking of progress

Hey Chad, I’m really sorry for the issues you’re facing here. I want to assure you that our team is actively investigating this with urgency. I’ll share an update with you as soon as we have more information on the issue

any ETA? Did the team just begin investigation?

Any updates? @Uday

Guys we are at 12 hours of complete outage for outlook triggers @Samvit @Uday Can we please get some clarity?

@Chad Holmes really sorry for the disruption 🙏. Outlook triggers should be back up in the next 1–2 hours. Once we're stable, we'll share a detailed RCA on what caused this and what we're doing to prevent it. I'll keep you posted here.

Thanks @Abhishek Just want to reiterate that having an outage is not the problem and my bigger problem here was the lack of reporting, transparency and urgency from the team Will be looking forward to the report and the fix

I'm seeing triggers coming in

@Chad Holmes @jeff quick update - we've implemented a fix and are currently testing and monitoring it internally. Since this was a meaningful change, we're giving it a 3-hour buffer before rolling it out to prod, though it could go live sooner. Will keep you posted

Thanks @Abhishek we saw some recovery but again are seeing a pause in delivery I will be up through the night awaiting the fix

Hi Chad, jeff - Karan here (CTO/co-founder). Triggers are back up and we're monitoring closely. Wanted to reach out directly. To be straight with you: today's communication and status-page handling were not acceptable. You shouldn't have had to push us for updates on a 12-hour outage - that's on us, not just the outage itself. jeff, on your question - events that failed at the ingestion layer during the panic windows are unfortunately not recoverable. We'll quantify this in the RCA. You'll have a detailed post-mortem within 48 hours: root cause, why our comms failed, and what we're shipping to prevent recurrence. I'll stay on this personally. Genuinely sorry for the disruption.

Thanks @Karan looking forward to the continued communication. Confirming that outlook traffic appears normal now

Sent the RCA on DM. We are also doing a public PM - Will link it here.