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# stream
  • n
    I've got the timeout error
  • n
    I'm already using the smallest chunk size possible, acording to the cloudflare docs
  • n
    CHUNK_SIZE=5242880 Bytes
  • n
    Any news?
  • n
    Anyone having the same issue?
  • n
    Anyone know if the TUS behaviour was changed on CloudFlare?
  • n
    @Isaac McFadyen | YYZ01 , any updades?
  • f
    we're also getting some timeout errors currently
  • f
    not with the api but while serving our pages
  • n
    Hi @felixoi , got any feedback from the support team?
  • f
    didn't reach out yet, because our pages are not "that important" and normally it's just a little hiccup
  • n
    I see, I've looked at my logs, and the issue is going on since 8 hours ago, minimum
  • n
    It comes and go
  • n
    unfortunately, my service is video based
  • n
    so that is a pretty bad hit
  • n
    @User any news? when using TUS, the upload returns a TIMEOUT error
  • n
    sending the chunks to 
    https://api.cloudflare.com/client/v4/accounts/{ACCOUNT}/stream
  • n
    the error message is 
    (https://api.cloudflare.com/client/v4/accounts/ACCOUNT/media/UUID?tusv2=true): operation timed out
  • n
    I've remove the ACCOUNT and video ID from the return
  • i
    Please, do not ping roles, or users, randomly. If you have pressing needs for support, reach out to actual support.
  • n
    How can I do that? the actual support? I could find it on the site
  • n
    Any link you can share?
  • i
    There is a support button in the top right of the dashboard.
  • k
  • n
    Yes, but there is not chat option
  • n
    only the help center and community
  • n
    with bring me here
  • k
    Chat is only for Business plans or higher - which appears as a tiny chat bubble in the bottom right.
  • a
    scroll down...

    https://r2.andrewnet.net/file/2022/05bdc0a636-25a3-427c-aaba-1de212cc3375/chrome_KzReioOCHq.png▾

  • i
    The Community will not bring you here, there is a Community Forum, which can help you get issues escalated with Support if they can't be solved there. Here there are limits on how much coverage staff can provide.
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