Can we get family name in the chat view so it's easier ID?

Royce Branning created a high priority On-Call Investigation CLE-785 Add family name in chat view for easier identification on behalf of Luca

and maybe any other ways to ID them from the CRM (I.e: location, child, age, devices, etc)

Rob Simari - changed status to Done for ENG-78 Add family name in chat view for easier identification