<@U0A6J5B9CSF> please read through the Moore famil...
# generalr
royce
09/08/2026, 4:10 PM@Luca please read through the Moore family conversation and come up with an unreasonable hospitality fix while we figure out fixes to the problems she's experiencing.
conversation here: ozone-admin-virid.vercel.app/agent-sessions/…
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Luca
09/08/2026, 4:13 PMim not even sure i understand what the issue is but we can still make things right. Is there a place i can see their application? Maybe there's something in there we can reference
r
royce
09/08/2026, 4:14 PMdid you read through the chats?
l
Luca
09/08/2026, 4:14 PMyes
Luca
09/08/2026, 4:14 PMwhat is a student account
r
royce
09/08/2026, 4:14 PMthe agent is mixing up clearspace self control and clearspace family
royce
09/08/2026, 4:14 PMthe son has both on his phone
royce
09/08/2026, 4:15 PMhere is application: https://ozone-crm-admin.vercel.app/members/08jS03J0gvWDA9imVvBsgxIMxgO2
l
Luca
09/08/2026, 4:18 PMThey want to spend more time outdoors could be cool to buy their family like a national parks pass for the year:
https://www.recreation.gov/pass/
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oliver
09/08/2026, 4:22 PMLove the pass idea. I think we should do that
oliver
09/08/2026, 4:22 PMPutting my update on state of the family here as I think comms with them will also want to include a resolution path
oliver
09/08/2026, 4:23 PMTLDR:
• His device is connected and protected at the network level but she got a bunch of notifications stating otherwise
• The agent is being insanely confusing about Clearspace self control for no reason
• Shielding is not working and she's getting errors when trying to fix it