Hello, Having issues with payment processing with Stripe. Can see the money in my account, but says still pending for the meeting. Pretty sure this is also why none of my bookings have received a call/link invite. Please advise, Thank you

Sure thing one moment

he'll get back to you monday

Ah, no support I can have at the moment? I have no video links for any of my calls booked

its sunday

4/5 of these are in my stripe account

what video provider

ok

Did that on Friday and received a “we’ll look into it”

in that case someone is already looking into it

I understand, but have 12 hours to the calls and no one has video links. So the only thing your service is supposed to do, isn’t getting done

tony, i understand this problem but the team is OOO and i am about to leave the gym. i am looking into it. it seems like something is wrong with stripe could be anything, could also be on the customer or your end

I can, but then why am I using cal?

i meant can you send a different video link while we figure out why your payment is still processing

Hi @Tony we already saw your request on the help chat. We're still figuring our why that happened on your account will follow up there once we have some confirmation.