Hello Botpress Support, My Telegram bot @TRANSLINK_uz_bot is connected in Botpress, and the Telegram channel is enabled. However, when I send messages to the bot on Telegram, it does not reply, and no new conversations appear in Monitor. The bot responds correctly in the Botpress Preview. I have published the agent and checked the Telegram channel configuration, where a webhook URL is displayed. Could you please check whether Telegram webhook updates are reaching my bot and whether there are any delivery or processing errors? Thank you.

I can help you troubleshoot this. Since the bot works in Preview but not on Telegram, I’d start by checking webhook delivery, bot publishing, and the incoming event logs to identify where the messages are getting stuck. Are incoming Telegram messages appearing in the Botpress logs at all, or is nothing being registered? @fancy-action-34750

Incoming Telegram messages do not appear in Botpress Monitor → Conversations at all. I sent messages to @TRANSLINK_uz_bot, but no new conversations were created. The bot responds correctly in Botpress Preview. Could you please help me check whether Telegram webhook updates are reaching Botpress?

Thanks for the details. Since your bot works in Preview but doesn't respond on Telegram, the issue could be with webhook delivery or how Botpress processes incoming messages. I'm an independent Botpress expert, not part of the official support team, but I'd be happy to help you troubleshoot it directly. If you're comfortable giving me temporary access to your workspace, I can take a closer look at the configuration and help identify what's causing the issue. Would that work for you? @translinkuz2026

Thank you for offering to help. For security reasons, I’m not comfortable sharing workspace access at this stage. Could you guide me through the troubleshooting steps here instead? I can share screenshots of the relevant settings, with sensitive information hidden.

No worries, I completely understand. We can troubleshoot it together here without needing access to your workspace. Could you share a screenshot of your Telegram channel settings and any errors you see? Just hide any sensitive information. We’ll take it from there and try to figure out where the issue is coming from.

Here are screenshots of my Telegram channel settings. The Telegram OAuth connection shows “Connected,” and a webhook URL is displayed in both the Connections and Configuration tabs. However, incoming Telegram messages still do not appear in Botpress Monitor → Conversations. Could you help me identify the next diagnostic step?

Thanks for sharing. The connection looks configured, but we still need to verify webhook delivery. Could you check Telegram’s getWebhookInfo for your bot and share the pending_update_count and any last_error_message? Please hide your bot token. @fancy-action-34750