Hello, I need help with Knowledge Search in Botpress Cloud (Build/Vibe). I’m building a Japanese-language assistant for staff to answer questions using uploaded workplace manuals. I uploaded the same manual in PDF, DOCX, and TXT formats. All three files show a green check mark in Knowledge > Files. However, the agent often cannot retrieve specific details from the manual. In the execution details for search_knowledge, I see: “Nothing in the knowledge base matched.” For example, the manual says to wash the backs and edges of plates because they may be greasy, and to place two sheets of paper on a tray when drying dishes. The agent sometimes answers the first detail but cannot find the second. I also tested removing a potentially conflicting FAQ, but the problem continued. My goal is to upload manuals and have the agent answer questions accurately from their contents without manually creating FAQs for every detail. Could you help me identify why Knowledge Search is not retrieving these passages and how to fix it?

I can help troubleshoot this. I’d start by checking how the manual is being chunked and indexed, then test the exact Japanese passages and search queries to identify why retrieval is failing. Uploading the same content in multiple formats won’t necessarily improve retrieval. Are the missing details consistently absent from the search results, or does the issue vary depending on how the question is phrased? @bumpy-hospital-4600

Thank you for your help. The results vary depending on the question and how it is phrased. For example, the agent was eventually able to answer that the backs and edges of plates should be scrubbed because they may be greasy. However, it failed to retrieve another detail from the same manual: when drying trays, two sheets of paper should be placed on the tray, and the inverted trays should be arranged in a staggered manner. For some questions, the search_knowledge execution details show “Nothing in the knowledge base matched,” even though the information is clearly written in the uploaded manual. All uploaded files show green check marks. Could you please explain how I can inspect the chunking and indexing of the uploaded files in Botpress Cloud Build/Vibe? I am not familiar with the technical settings. @alert-cat-82573