Hi Botpress team. My WhatsApp integration (OAuth connection) shows "Connected" and my phone number is "Connected" in WhatsApp Manager (a real SIM from Peru, not a Meta test number). Messenger and Webchat work fine with the same bot, but incoming WhatsApp messages never reach Botpress. What I see: - WhatsApp shows two ticks (delivered) when I message the number from another phone. - Nothing appears in Monitor > Conversations, Inspect > Events or Inspect > Logs (only botready and botpublished system events). What I already tried: - Re-authorized the OAuth connection (Oct 24, ~10:45 p.m., Lima UTC-5). - Removed the other partners (Make and ManyChat) from my Meta Business portfolio. Before that, the same number appeared under three messaging accounts, and Make got error 131070 ("another app is controlling this thread") when sending from this number. - In Meta Conversation routing, "Customer sends a message" was assigned to Make. I changed all rows to Botpress. - Republished the bot (Oct 25, 11:41 a.m.). - Test messages: Oct 24 at 9:31 p.m., 10:32 p.m., 10:50 p.m. and Oct 25 at 11:44 a.m. Bot ID: 215a59aa-ae4e-428a-a49b-4b283f2508d9 Phone number ID: 1448867871633656 WhatsApp Business Account ID: 4108451959459846 Could you check whether my WABA is subscribed to your webhook and whether incoming events for this phone number ID reach Botpress? Screenshots attached.

I can help troubleshoot this. Since Messenger and Webchat work but WhatsApp events never reach Botpress, I’d first verify the WABA’s webhook subscription and whether the "messages" field is subscribed for the correct phone number ID. Then I’d check Meta’s webhook delivery logs and app ownership/routing for any conflicts. Are you able to access Meta’s webhook delivery logs, or does the WhatsApp integration only show “Connected” in Botpress? @lively-agency-85132