Dear everyone, I'm having an issue with my WhatsApp bot. After receiving a few questions from a customer, the bot hands the conversation over to a human agent. However, after the handoff, the bot never responds to that customer's number again. It only shows the thinking/loading indicator but never sends any replies (please see the attached screenshot). I've tried the following steps to resolve the issue: 1. Asked the customer to clear/delete the chat. 2. Cleared/deleted the chat from my WhatsApp Business account. 3. Closed the ticket in Botpress Desk. Unfortunately, none of these steps have resolved the issue. Has anyone experienced a similar problem or knows how to fix it? Any help would be greatly appreciated. Thank you!

This sounds like the bot’s conversation state is stuck after the human handoff, rather than a WhatsApp chat issue. Botpress Desk’s handoff flow should return control to the bot when the session ends. I can help investigate the HITL state, inspect runtime logs, and identify why replies aren’t resuming without losing the conversation history. @mammoth-needle-34535

HI @mammoth-needle-34535 I can help you out but do i get paid just fixed mine too.

@loud-crowd-60573 need help