Goal: Connect my Botpress agent to WhatsApp so it answers customers. Problem: WhatsApp channel shows "Connected" (OAuth, Configuration Complete) and the bot is Published. In Meta WhatsApp Manager, number +880 1620-301167 shows Status: Connected (display name: Dash Wear Wholesale). When I message the number from another phone, the message is delivered (double tick) and the chat shows "This business uses a secure service from Meta", but no conversation appears in Monitor > Conversations (filter Channel: WhatsApp) and the bot never replies. It has been over 10 hours since connecting. What I tried: disconnected and reconnected via OAuth, enabled the channel toggle, published, tested from a different number, waited several hours. Could someone check the webhook subscription for my WhatsApp number? Thank you.

This likely points to a webhook subscription or Meta permissions issue, since the number is connected but incoming messages never reach Botpress. I can help troubleshoot the WhatsApp integration, verify the webhook configuration and messages subscription, and identify why the bot isn't responding. @billions-spring-64090

Hey, classic Meta/Botpress trap. Double ticks usually mean the number is fine on WhatsApp, but Botpress never got the webhook events. Quick checks that often fix it: 1) Meta App > WhatsApp > Configuration: confirm the Botpress callback URL is the subscribed one (not an old test URL) 2) Webhooks: subscribe to

messages

and click "Test" once 3) In Botpress, republish after reconnecting, then send a brand-new message (old chats sometimes don't create a conversation) If you want, paste a redacted screenshot of the webhook fields (no tokens) and I'll take a look. Curious: once it's talking, are you planning to qualify leads / book calls, or just FAQ? Rafael Petriccone