Hi Botpress team, Does Botpress offer Meta Partner-Led Business Verification through its official WhatsApp integration, including on the Free plan? The goal is to display an approved business name instead of the phone number in customers’ chat lists, without customers saving the number. Is this available for a small holiday rental operated by a private individual without business registration? If so, which documents are accepted and how can the process be started? Otherwise, what route does Botpress support for this situation? Thanks for clarifying.

The key thing is to separate Botpress integration from Meta’s business verification requirements. The display name approval and verification are handled by Meta, not Botpress, so I’d first confirm the WhatsApp Business Account type and eligibility before choosing a route. I can help you assess the setup and identify the best option for a sole proprietor without formal business registration. Are you currently using a WhatsApp number connected through Botpress Cloud’s official integration, or are you setting it up for the first time? @gorgeous-postman-12247

Thanks! The number is already connected through Botpress Cloud’s official WhatsApp integration, and the bot is sending and receiving messages successfully. The business profile name is configured, but the phone number still appears in the chat list when the customer hasn’t saved it. Does Botpress offer Partner-Led Business Verification on the Free plan? If so, can an individual operating a holiday rental without formal business registration qualify, and which documents would Meta accept?

Thanks for clarifying. Since messaging is already working, I'd focus on the Meta Business Verification and display-name approval rather than changing your Botpress integration. The important thing is to confirm whether your WABA is eligible for Partner-Led Business Verification and whether Botpress supports it on the Free plan. Your individual business status also matters because Meta may require official business documentation. I can help you review the current Meta setup, identify the verification status and work out the most suitable route for your situation. Have you checked your WhatsApp Manager to see whether the business verification status is Pending, Unverified or Verified? @gorgeous-postman-12247