Hello Botpress community! I'm configuring a WhatsApp customer support chatbot for my company, FASTNET TELECOM, using Botpress Studio and Botpress Desk. The bot successfully transfers customers to human agents, and agents can reply through Botpress Desk. However, I need help with two issues: 1. When a human agent closes a ticket in Botpress Desk, an automatic customer satisfaction survey appears on WhatsApp, asking customers to rate their experience (positive, neutral, or negative). How can I completely disable this survey? 2. Some automatic Botpress Desk messages are sent to WhatsApp customers in English, including the human handoff notification and the conversation closure notification. How can I change these system messages to Brazilian Portuguese (pt-BR)? I have already checked the Botpress Desk settings and Brand Voice settings, but I couldn't find an option to disable the survey. I want to keep the existing human handoff functionality and manual ticket closure working normally. Thank you for your help!

I can help you troubleshoot this. The key is to identify whether the CSAT survey and English notifications are controlled by Botpress Desk’s built-in settings or by the WhatsApp integration itself. I’d check the Desk closure workflow and system-message configuration first, so we can disable the survey and localize the notifications to pt-BR without breaking human handoff or manual ticket closure. Are you using the native Botpress WhatsApp integration, and does the survey appear immediately after an agent closes the ticket? @enough-yacht-49181