Hi! I'm using Botpress with the official WhatsApp integration and WhatsApp Business App coexistence. I need my bot to automatically stop replying to a specific customer when a human agent sends a message from the WhatsApp Business mobile app. The "Message Echo Received" trigger is enabled, but its payload appears empty. How can I identify the customer conversation associated with this event and set a conversation variable to pause the bot only for that customer? Is this supported natively, or does it require a custom integration?

The key is to correlate the Message Echo Received event with the WhatsApp contact ID or conversation identifier, then use that identifier to update a per-conversation pause flag. However, if the trigger returns an empty payload, you may need to capture the webhook data through a custom integration rather than relying on the native trigger alone. Are you able to access the raw webhook event from Meta, or is it completely empty? I can help you trace the event and implement a reliable human-handoff mechanism so the bot pauses only for the customer handled by the agent. @enough-yacht-49181