Hello Botpress Support Team, I am experiencing an issue with the FAQ knowledge base in my Botpress Vibe/Viber agent. I manually added 180 questions and answers to the FAQ knowledge source. However, the interface has remained stuck on the message “Updating FAQ knowledge…” for more than 90 minutes and has not completed the update. The current situation is as follows: - The FAQ knowledge base contains 180 registered questions and answers. - The message “Updating FAQ knowledge…” remains visible even after waiting more than 90 minutes. - I refreshed the browser, but the status did not change. - Vector Database Storage usage remains at 0. - Website knowledge shows 0/0 pages. - Files show 0. - Web Search is disabled. - In Preview, the agent displays “Searched knowledge,” but it does not retrieve answers that are clearly included in the FAQ knowledge base. For example, the FAQ knowledge base contains the following question: “¿Dónde puedo consultar las calificaciones y reseñas recibidas?” The registered answer specifically states that providers can review this information under the “Mis reseñas” tab in their CONEXII dashboard. However, when I asked the same question in Preview, the agent responded that it did not have information available about where to review ratings and reviews. I also asked the Vibe assistant to diagnose the issue. It confirmed that the FAQs do not appear to have been vectorized or indexed and that it does not have access to a function that can manually restart or rebuild the FAQ index. Could you please investigate whether the FAQ indexing job is stuck or failing on the server side? I would also appreciate your assistance in reprocessing or rebuilding the FAQ knowledge index without deleting, modifying, or duplicating the 180 existing FAQs. Please let me know if you need the workspace ID, agent ID, screenshots, logs, or any other information. Thank you. https://cdn.discordapp.com/attachments/1533607468016599274/1533607468964384919/Screenshot_2026-08-02_174413.png?ex=6a711ac1&is=6a6fc941&hm=d77d5b68d2b925da32711dfc20dea22c9ef9ee0e43d924e407bdb2be2e3ae21d&

Could you provide your bot id too allow me to investigate the issue?