Hello, Botpress Desk continues sending the following message when I manually click “Join Conversation”: “Your conversation has been transferred to a human agent. They should be with you shortly.” All handoff notifications are disabled, including Escalated, Agent Joined, Session Ended, and CSAT. The bot was saved and republished, but the English message is still sent. Workspace ID: wkspace_01KX5HBPVD4AN1CQF8XCMDS5SZ Desk workspace: dk_bi7keht5 Bot ID: 9d016c74-9b5e-465b-a982-eabc9d868054 Example ticket: tkt_dvya52j5dx Channel: WhatsApp Expected behavior: No automatic message should be sent when the human agent enters or closes the conversation. Please investigate this manual takeover message and allow it to be disabled.

Hey there, This is an issue we are aware of. At the moment the join conversation path is different from the regular escalation flow which means you do not have the granular control over it that you are expecting. I can let you know when that changes if you'd like :))