Report ID: report_01KXJTSG6K6YQC0CDBWHQPGEXP My WhatsApp Business number +34 659 28 12 12 (WABA ID: 2480870442386460, Business ID: 476716195217112) has been stuck in "Pending" status for over a week. The business is verified and the display name is approved. The number has had no personal WhatsApp linked for over 10 days. Could you help me resolve this?

Based on the details you provided, a WhatsApp Business API phone number can sometimes get stuck in a "Pending" status even after business verification and display name approval. This is a known glitch in Meta’s onboarding flow, but it can be resolved with a few targeted troubleshooting steps. Here is a step-by-step guide to resolving this issue, ordered from the easiest fix to escalation: 1. Confirm Complete Deregistration from Personal Apps Even though the number has been unlinked for over 10 days, Meta’s system may still hold a residual registration flag. To ensure it is completely free for API use: Insert the SIM card into a phone, open the personal WhatsApp or WhatsApp Business app. Go to Settings > Account > Delete my account . This permanently deregisters the number from Meta's consumer apps [[19]]. Wait at least 15–30 minutes before attempting any API-side actions. 2. Verify Payment Method Mapping Sometimes, a WABA remains in a pending state if billing is not fully configured at the number level. Ensure a valid payment method is added to your Business Portfolio. Crucially, verify that this payment method is explicitly mapped to your specific WABA (ID: 2480870442386460) and the phone number itself [[64]]. 3. Remove and Re-add the Phone Number (Recommended Fix) If the number is genuinely stuck in a backend glitch, resetting its onboarding state often works. Have a Business Admin go to Meta Business Suite > WhatsApp Manager . Locate the pending number (+34 659 28 12 12) and delete/remove it from the WABA [[45]]. Once removed, immediately re-add the number and go through the SMS or Voice call ownership verification process again. This forces Meta’s system to re-evaluate the number and often clears the "Pending" state [[48]].

I used to have this issue a lot , how do you onborded this number ? Directly with botpress, creating an app or you own on boarding app ?

Prime reasons for this failure is embedded signup process, since your business profile and WhatsApp business name is approved - the evidence clearly points towards - the last step in the process of embedded signup - WhatsApp activation - if you are doing this via Botpress - you have no access to the WABA and API TOKEN - best option is to go to your WhatsApp business manager - remove the number and restart the process

yo tenia este problema...lo das de alta en el Onboarding pero el numero no queda "conectado" , no pasa a "conectado" en el WABA y se queda atorado sin validacion. META no te va a ayudar, lo que necesitas hacer es con tu app id y con un token permanente hacer una llamada CURL , yo lo hago desde CMD de windos , ademas de validar que tu app este correctamente asignada... El CURL es algo asi : curl -X POST "https://graph.facebook.com/v23.0/1024716050726733/register" ^ More? -H "Authorization: Bearer %tokenB%" ^ More? -H "Content-Type: application/json" ^ More? -d "{\"messaging_product\":\"whatsapp\",\"pin\":\"776293\"}" donde el pin es cualquiera que tu elijas. Espero esto ayude, porque META no responde a estos problemas