Can't live chat in Botpress
# 🤝helpc
careful-summer-47087
02/24/2026, 10:37 AMHello, I'm using Pay-as-you go plan. I'm having Chatbot to handle most of the case.
However, sometimes I will need to manually chat with customers and I don't find how to do it directly in Botpress. May I know the solution for this please!
https://cdn.discordapp.com/attachments/1475803727901495359/1475803728241102919/botpress.jpg?ex=699ed0d3&is=699d7f53&hm=aec560d2f8215b9a56432627aa89cd04f5199e47361bb95d6478acaaf5b220a7&
careful-summer-47087
02/24/2026, 10:57 AMAlso, I really need to reply directly with customers through a mobile app because I'm not always holding a laptop beside
b
big-wire-17689
02/24/2026, 12:59 PMYou need the HITL available only in other plan
big-wire-17689
02/24/2026, 12:59 PMOr you can link other HITL without plan like Chatwoot, Zoho Sales or more
l
loud-crowd-60573
02/24/2026, 3:02 PMYou need to upgrade to plus plan in order to use HITL
loud-crowd-60573
02/24/2026, 3:03 PMc
careful-summer-47087
02/25/2026, 2:01 AMGot it, but what if I need to reply directly with customers through a mobile app? Can I do it directly in Botpress or I need to intergrate with other Platform? Cause I don't see a Botpress Mobile App
l
loud-crowd-60573
02/25/2026, 2:34 AMYou might be able to access the dashboard but I know for a fact that the studio might give you some issues
loud-crowd-60573
02/25/2026, 2:34 AMWe do not have an app
loud-crowd-60573
02/25/2026, 2:35 AMhttps://cdn.discordapp.com/attachments/1475803727901495359/1476044824833560636/IMG_2352.png?ex=699fb15d&is=699e5fdd&hm=e604c325801e4d5bcc063e6d9a9206aa324d4279dd172cf0637f8f00916661e6&
https://cdn.discordapp.com/attachments/1475803727901495359/1476044825118769253/IMG_2351.png?ex=699fb15d&is=699e5fdd&hm=e1743f802af54abd5b35074942a75881f69f7dcb16bdcee04d731189351318f2&
loud-crowd-60573
02/25/2026, 2:35 AMSo you can simple use your mobile browser!
c
careful-summer-47087
02/25/2026, 2:36 AMHow about notification, as I know, mobile browser won't send a noti right?
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