1. human takeover a) yes, [check this](https://botpress.com/docs/get-started/manage-your-agent/human-handoff) b) yes c) yes, thanks to [coexistence](https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users/) 2) agent notifications unfortunately i don't have access to the hitl menu, so can't anwser these, except for: c) "is this a paid feature" only if you choose to use botpress's built in HITL instead of some other CRM, then you need a plus plan 3) multi-client setup a) sure, you just need to give both companies access to the WABA where the number is owned b) no, you need to go through the ESF (embedded signup flow) in the botpress integration menu. one number per bot 4) permissions a) whatsapp_business_messaging, whatsapp_business_management b) not important for botpress 5) limitations a) still no way to get the user's name through the initial payload afaik