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Hi We’re integrating Botpress with WhatsApp Busi...
# 🌎general
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Hi We’re integrating Botpress with WhatsApp Business API for sales automation. Our goal: Bot handles FAQs + lead qualification on WhatsApp. When the user is sales-ready, a human agent takes over to close the order. Could you please help confirm the following: 1) Human Takeover - Can human handoff be triggered based on intent/keywords? - Will the agent see full WhatsApp chat history? - Can the agent continue the conversation directly in WhatsApp? 2) Agent Notifications - How are agents notified when: a) a user starts chatting b) bot hands over to agent - Email / dashboard / mobile push? - Is this a paid feature? 3) Multi-Client Setup - If Company A owns WhatsApp, can we share access to Client A & Client B via Meta partner asset sharing? - After sharing, will WhatsApp/Facebook channels appear automatically in Botpress? 4) Permissions (very important) What exact Meta permissions are required: - For WhatsApp (messages, templates, phone numbers?) - For Facebook Page (messages, content, insights?) 5) Limitations / Gotchas - Any known issues with WhatsApp + Botpress? - Anything commonly missed during setup? Thanks in advance — appreciate your guidance