Hi
We’re integrating Botpress with WhatsApp Business API for sales automation.
Our goal:
Bot handles FAQs + lead qualification on WhatsApp.
When the user is sales-ready, a human agent takes over to close the order.
Could you please help confirm the following:
1) Human Takeover
- Can human handoff be triggered based on intent/keywords?
- Will the agent see full WhatsApp chat history?
- Can the agent continue the conversation directly in WhatsApp?
2) Agent Notifications
- How are agents notified when:
a) a user starts chatting
b) bot hands over to agent
- Email / dashboard / mobile push?
- Is this a paid feature?
3) Multi-Client Setup
- If Company A owns WhatsApp, can we share access to Client A & Client B via Meta partner asset sharing?
- After sharing, will WhatsApp/Facebook channels appear automatically in Botpress?
4) Permissions (very important)
What exact Meta permissions are required:
- For WhatsApp (messages, templates, phone numbers?)
- For Facebook Page (messages, content, insights?)
5) Limitations / Gotchas
- Any known issues with WhatsApp + Botpress?
- Anything commonly missed during setup?
Thanks in advance — appreciate your guidance