Hi! I have to different brands within the same Zendesk account, each of them need their unique Bot. Is it possible to connect 2 or more Bots (either from the same workspace or from different workspaces) to the same Sunshine Conversations/Zendesk account using the Sunshine Conversations integration? If so, how do I select which chatbot should respond to each channel on Zendesk? Thanks!!

You can’t attach more than one Botpress bot to the same Zendesk account. You would need separate Zendesk accounts. The docs AI is also suggesting there might be a way to keep a single bot, and to configure multiple Zendesk Messaging channels (e.g., web‑chat, email) and route them internally with flow logic, but the same bot will handle all of them. https://botpress.com/docs/integrations/integration-guides/zendesk