Not sending files via WhatsApp, but they are via W...
# 🤝helpb
billowy-garage-22378
12/19/2025, 10:16 AMI'm sending files on demand.
I have an "Execute Code" that retrieves the list of files through an external API.
The user selects the file using a "Single Choice" option.
Another "Execute Code" downloads the file from an external server.
IMG1: Card context
The file arrives without problems in the webchat.
IMG2: Webchat context
Now, in WhatsApp, it doesn't arrive.
IMG3: WhatsApp
The conversation log
´´´
19 de dic de 2025, 06:36:21[efbb4828c6] [dm] : Execute transition "download file"
19 de dic de 2025, 06:36:21[efbb4828c6] [dm] : Sending Message. Type: text. Text: send file testere-6945129dea7d6.txt
19 de dic de 2025, 06:36:21[efbb4828c6] [dm] : Running hook after_outgoing_message for plugin conversation-insights
19 de dic de 2025, 06:36:22[efbb4828c6] [dm] : Sending Message. Type: file. Text: N/A
19 de dic de 2025, 06:36:22[efbb4828c6] [dm] : Running hook after_outgoing_message for plugin conversation-insights
19 de dic de 2025, 06:36:23[efbb4828c6] [bot-action] [flow:Main] [node:sendFile] [card:borrar doc_select_file]: Execute code "borrar doc_select_file"
19 de dic de 2025, 06:36:23[efbb4828c6] [dm] : Transition from (flow:Main) [node:sendFile] to [node:menuBack]
19 de dic de 2025, 06:36:23[efbb4828c6] [dm] : [Capture] Start information capture
19 de dic de 2025, 06:36:23[efbb4828c6] [dm] : Sending Message. Type: choice. Text: ¿ Necesita algo mas ?
´´´
But when I go to Workspaces > Conversations, I see that the file was sent, but it didn't arrive in WhatsApp.
IMG4: Workspaces > Conversations
Can someone guide me on how to debug this? Or share a similar experience?
https://cdn.discordapp.com/attachments/1451518632168259686/1451518632441020497/Captura_desde_2025-12-19_06-59-37.png?ex=69467791&is=69452611&hm=541cc586fd0061dc355dec9e9ebaa3b14324be6b7c7632c5c61f2399bcf23584&
https://cdn.discordapp.com/attachments/1451518632168259686/1451518633321959485/Captura_desde_2025-12-19_07-01-37.png?ex=69467792&is=69452612&hm=41de16b35380ea99a6446ea8ebd3954ccefc56cca53302416f6bf9b1cb1c1709&
https://cdn.discordapp.com/attachments/1451518632168259686/1451518633971941387/Captura_desde_2025-12-19_07-03-57.png?ex=69467792&is=69452612&hm=0ac3f9c73c8bdb5df34bcc24251db8940637692fbe3027bdfa051205ed584135&
https://cdn.discordapp.com/attachments/1451518632168259686/1451518634600960010/Captura_desde_2025-12-19_07-07-10.png?ex=69467792&is=69452612&hm=f8b587989ca9a011037745054b34d5a20feaf5fef84a3000e05fe6c483965dea&
l
loud-crowd-60573
12/19/2025, 6:03 PMHey @billowy-garage-22378 was sending messages in whatsapp in general working prior to this?
b
billowy-garage-22378
12/19/2025, 7:33 PMyes, img3
billowy-garage-22378
12/19/2025, 7:38 PMThe chatbot works perfectly, but I'm not receiving the files.
- I thought it was a size issue, so I sent a 25KB PDF.
- I thought the formatting was wrong, so I changed the binary file to a TXT file.
The strangest thing is that if I check the WhatsApp conversation log, it shows that BotPress sent the file. But it's not arriving, and it's not showing any error messages.
https://cdn.discordapp.com/attachments/1451518632168259686/1451660018595135551/Captura_desde_2025-12-19_07-07-10.png?ex=6946fb3e&is=6945a9be&hm=0883b48ea1920ca786fa1f0b6222cd9a8c2472357624b6c7532ccb574764c4c7&
billowy-garage-22378
12/19/2025, 7:39 PM6 Views