Hi community. Im building a workflow only with standard nodes, at the end of the workflow I give the user the option to talk with an agent to solve their question. I save their name and email in a variable an then use the Create Ticket card from Zendesk, until this point everything works fine, its when the agent receive the ticket and add a message that the final user is not able to see the message in the conversation (using webchat for example). Here is a picture of how are the nodes connected. Hope you can guide me to do this the right way. Thanks! https://cdn.discordapp.com/attachments/1450992662776774747/1450992663271837806/image.png?ex=69448db9&is=69433c39&hm=b9ce63a80baf8ee02846acf97dadd1fbbf3c9a1f1b3083685403fab47331efc5&

Hi, you don't need the create ticket action. In the start HITL action, a ticket is created with the parameters you entered. In your example, the ticket's name would be "Prueba HITL". You have to comment on the ticket created by this card for your user to see a response.

Thanks, using only the Start HITL I was able to chat within the conversation through a Zendesk ticket. Now the issue is that in the new Zendesk ticket, its not registred the name and the email of the client, it says "Unknown user" and the email dosen't show. https://cdn.discordapp.com/attachments/1450992662776774747/1451238540431196222/image.png?ex=694572b6&is=69442136&hm=891284b046d43936e2c578cf7ba1fe9676e8bd72c27ae4bd25d8a6438ccd3857&

It is not at the moment. We created an issue on our end to make it possible through the

start HITL

action.

So for now there is no way I can assign the name and the email to the Zendesk ticket?