i am trying to connect an existing WhatsApp Business number to Botpress via the WhatsApp Auth and consistently receive an error during onboarding. Important context: The phone number is currently active on a WhatsApp Business App (mobile) The client must continue using this number on their phone (existing chats, contacts, daily usage) We do not want to delete the WhatsApp account or unregister the number from the app The goal is to connect the same number to Botpress via the WhatsApp Business Platform (Cloud API) During the Auth flow, Meta blocks the process and indicates that the number is already registered to an existing WhatsApp account. We need clarification on the following points: Does Botpress currently support WhatsApp Business App + Cloud API coexistence on the same phone number? If yes: Is coexistence supported via the Auth / Embedded Signup flow, or only via manual configuration? Are there specific Meta eligibility requirements we should verify (account type, region, WABA status)? If no: Is using a separate phone number the only supported approach with Botpress today? If manual configuration is required: Can you confirm which exact values are expected (Phone Number ID, WABA ID, App ID, tokens) And whether the number must already be registered in a WABA before connecting to Botpress We want to ensure we are not breaking the client’s existing WhatsApp usage and are following the correct, supported integration path. If possible, please also confirm whether this error originates from: The number still being active in the WhatsApp Business App The number being linked to another BSP / WABA Or a Botpress limitation in the onboarding flow Looking forward to your clarification so i can choose the correct architecture for this client.

It's not a Botpress issue; Meta does not allow coexistence between the WhatsApp Business App and the Cloud API. You need to create a new WABA and phone number using the auth process.

Hey, we are also planning to use client's existing phone number to integrate a bot. @fancy-diamond-23686 did you find working solution for this?

Is the existing number used in the WhatsApp App, or is it in a WABA using the Cloud API?

Hello @User, so It is used in Whatsapp business App. When I clicked configure using OAuth through botpress, I created a business portfolio inside META pop-up window, then it asked me to create a business profile, I did and proceed proceed. However, on the next screen Meta shows error : " disconnect the current number from existing profile, and come back again to this screen"

It's not an error message; Meta does not allow the use of the same phone number across multiple business accounts in the app or Cloud API. So, if you want to use it in the Cloud API, you must disconnect it from the app