HITL work only on preview mode
# 🤝helpl
loud-crowd-60573
12/08/2025, 5:46 PMDoes the conversation appear in the HITL section?
b
big-wire-17689
12/08/2025, 7:27 PMWhere is the HITL section ?
loud-crowd-60573
12/08/2025, 7:48 PMhuman handoff
loud-crowd-60573
12/08/2025, 7:48 PMdashboard
loud-crowd-60573
12/08/2025, 7:49 PMah - might be somewhere on the Zoho side
b
big-wire-17689
12/08/2025, 7:56 PMI dont’ have the Enterprise Plan on Botpress
l
loud-crowd-60573
12/08/2025, 8:48 PMthats plus plan!
b
big-wire-17689
12/08/2025, 8:58 PMissevt_01KBZVSZXJ03P239X127852S7Y
2025-12-08 21:52:47
+ 12 more
userId
user_01KBZV683Q71GV9XPH2PFT5YHX
conversationId
conv_01KBZVSJK8G5QF033PC33B6E8E
channel
N/A
messageId
N/A
integration
webchat
origin
plugin://hitl
type
webchat:conversationStarted
message
An error occured while executing a plugin action: gr: Email necessary for HITL
payload
{
"conversationId": "conv_01KBZVSJK8G5QF033PC33B6E8E",
"userId": "user_01KBZV683Q71GV9XPH2PFT5YHX"
}
big-wire-17689
12/08/2025, 8:58 PMpreview
Unknown message of type "webchat:conversationStarted" on channel "unknown": {"conversationId":"conv_01KBZVSJK8G5QF033PC33B6E8E","userId":"user_01KBZV683Q71GV9XPH2PFT5YHX"}
arguments
{
"title": "Test1",
"description": "",
"userId": "user_01KBZV683Q71GV9XPH2PFT5YHX",
"userEmail": "",
"conversationId": "conv_01KBZVSJK8G5QF033PC33B6E8E",
"configurationOverrides": {
"agentAssignedTimeoutSeconds": 0
}
}
stack
ROOT [Running – 1810ms]
└─┬ Incoming Event: webchat/undefined/webchat:conversationStarted [Unknown message of type "webchat:conversationStarted" on channel "unknown": {"conversationId":"conv_01KBZVSJK8G5QF033PC33B6E8E","userId":"user_01KBZV683Q71GV9XPH2PFT5YHX"}] [Running – 1809ms]
├─┬ Hook: before_incoming_middleware/date_count_to_make [Done – 124ms]
│ └── User Code: zqritt (36 lines) [Done – 13ms]
├── Agent: SummaryAgent/conversation_turn_started [Done – 19ms]
├── Agent: TranslatorAgent/conversation_turn_started [Done – 3ms]
├── Agent: KnowledgeAgent/conversation_turn_started [Done – 1ms]
├─┬ Card: Main/Trigger1/ #1 [Done – 1ms]
│ └── Transition: true [Done – 0ms]
├─┬ Card: Main/Message_Bievenue/content #1 [Done – 386ms]
│ ├── Agent: SummaryAgent/conversation_turn_action [Done – 18ms]
│ └── Agent: TranslatorAgent/conversation_turn_before_reply [Done – 103ms]
├─┬ Card: Main/Message_Bievenue/tmp-transition [Done – 0ms]
│ └── Transition: true [Done – 0ms]
└─┬ Card: Main/HITL/Start HITL #1 [Running – 436ms]
└── Plugin Action: hitl/startHitl [Running – 435ms]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
big-wire-17689
12/08/2025, 8:59 PMthis is the Error, i test it on another bot and it work great in webchat and previewmode