Guys, i'm using nOTP with whatsapp, iphone users t...
# ask-a-descoper
o
Guys, i'm using nOTP with whatsapp, iphone users tell me it's not working, the url it opens uses the https://api.whatsapp.com/resolve/?deeplink.... link which doesnt works on iphones. it should use https://wa.me/.... any help?
d
Hi, I'm Descope's AI assistant. I've put together an initial response below based on your question. --- What's Happening The nOTP flow generates a WhatsApp link using
<https://api.whatsapp.com/resolve/?deeplink>
, which is known to have compatibility issues on iPhone. The
<https://wa.me/>
format is the universally recommended deep-link format and generally works reliably across both iOS and Android. Current Limitations • There is no setting in the Descope Console (Authentication Methods > nOTP) to override or customize the WhatsApp link URL scheme. • The nOTP connector configuration also does not expose a link format option. Recommended Next Steps • Submit a feature request — Reach out to Descope support or your account team to request the ability to configure the WhatsApp link format. The
<https://wa.me/>
format is the standard and this is a valid use case worth escalating. For more information, you can refer to the following resources: • OTP Settings Guide | Descope Documentation • Twilio Verify Connector | Descope Documentation • nOTP (WhatsApp) Settings Guide | Descope Documentation
m
adding @Bhagwanta Yeole here
o
wait, so no iphone support at all for nOTP? :S
b
Hey @Oran Aviv, I'm checking this with the internal team, will get back to you.
o
@Bhagwanta Yeole Hey, any news? my application need WhatsApp as the main authentication method because of verity of users with international numbers.
b
Could you please tell me bit about it whether it's happening on QR scan or by pressing the click here button?