Hey guys! my friend from my workplace is seems locked out of out descope account and is astandalone user. what could have happened? i would love to send more details on a human's answer

Hi, I'm Descope's AI assistant. I've put together an initial response below based on your question. Common Lockout Causes • Too many failed password attempts — If the project has a password policy with "Lock account after x attempts" enabled, the user's account gets locked after exceeding that threshold. • Too many failed Security Question attempts — Same lockout logic applies if Security Questions are configured as an auth method. • Too many failed Recovery Code attempts — Recovery code usage can also trigger a lockout after a configured number of failed tries. • Temporary vs. permanent lock — Lockouts can be configured as temporary (user regains access after y minutes) or as a hard lock requiring admin intervention. For the Human Support Agent To investigate and assist, here are the recommended steps: 1. Check Audit Logs — Look for the

UserTemporaryPasswordLock

audit event in the Descope Console. The

data.endTime

field will show when the lock expires. 2. Check Project Password & Auth Method Settings — Review the Authentication Methods settings in the Descope Console to understand what lockout policies are configured (attempts threshold, temporary vs. permanent lock, duration). 3. Check the User's Status — In the Descope Console, verify the user's current status and any relevant details that may indicate the cause of the lockout. For more detailed information, you can refer to the following resources: • Tenant Settings | Descope Documentation • Descope Audit Events | Descope Documentation • Preventing User Enumeration | Descope Documentation • User Management | Descope Documentation

please forward me to a human

@Shelly Schwartzer do you have SSO enabled within the org? I just looked and

tal.y@oz.security

is only associated with a free company.

that worked thanks! @Chris Carper

@Shelly Schwartzer All your members that have access to your project have to sign in with the exact same method. That way every user is assoicated with the same company. If you need to invite more people to your project, please add them under the descopers tab first then have them follow the same auth method that is configured under company settings