I'm not able to view the billing page in the Desco...
# ask-a-descoper
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I'm not able to view the billing page in the Descope console - https://app.descope.com/settings/company/billing I see a few TypeErrors and CORS errors in the browser console, although they look like they are related to Hubspot, perhaps. I'm using latest version of Chrome on a Mac, but I see the same problem in Safari, too
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looping in @Akash Jivane here
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Console Access Issue This appears to be a browser-specific issue affecting the billing page in the Descope console. The CORS and TypeError messages related to HubSpot suggest third-party script conflicts. Troubleshooting Steps 1. Clear browser cache and cookies for app.descope.com 2. Disable browser extensions temporarily 3. Try incognito/private browsing mode 4. Check if your network has firewall restrictions blocking static.descope.com or api.descope.com Collect Debug Information Since this affects multiple browsers, capture a HAR file and console logs to share with support : 1. Open Chrome DevTools (F12) 2. Go to Network tab, check "Preserve log" 3. Navigate to the billing page 4. Right-click in Network tab → Save all as HAR 5. Check Console tab for specific error messages If the issue persists across browsers and incognito mode, this likely requires support investigation of your account's billing page configuration. Firewall Configuration | Descope Documentation Collect Debugging Information | Descope Documentation
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For what it's worth, I've tried multiple browsers, and incognito, and at least one other team member here is reporting the same issue.
How can I share the HAR file?
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@Meir Wahnon Looking into this
@Graham Savage Please DM me your projectId.
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I am unable to load the billing page for the Company - it's not related to a Project. I shall DM you a project ID now
Hi Akash, I know you've taken a look but how do I get this resolved? I believe we're now using more SSO connections than are included in our plan, so I need to see the billing page so that I can give you more money
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Hi @Graham Savage we are looking into this issue internally. I will update you soon on this.
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@Graham Savage please check now, the billing page should load
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Yes, it loads now. Thank you
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