Hi, we are getting reports from users that have logged in before that they can no longer log in. Logs indicate "[E062115] Attempt to login with unverified email or phone: Unverified email". Have there been any updates which would make previously verified users marked as not verified? These users are unable to verify now. Thanks

@Akash Jivane can you help here ?

Hi @Leigh Mills The error

[E062115] Attempt to login with unverified email or phone

indicates that the user is currently marked as unverified in Descope, and login is being blocked accordingly. There haven’t been any recent platform changes that would automatically mark previously verified users as unverified. This typically happens due to one of the following scenarios: The user was re-created or re-imported, resetting their verification status. The user’s email/phone field was updated, which clears the verified flag • A management API or flow explicitly modified the verification state Since you also mentioned users are now unable to verify, it would be helpful to check: Whether the verification method (email/SMS) is still properly configured and enabled • If the verification flow is being triggered correctly during login/signup Could you please share: A sample affected user ID or email • Whether these users were imported, updated, or modified recently • Any recent changes to flows or user management logic

I am being asked to verify my email even when I try to log in into descope console - after completing the verification steps I am able to log in - however if I log out and try again - I get the same message

Seems like your email xxx isn't verified, let's do it

Is this the only affected user ?

its many users across multiple tenants, this one was first in logs

Okay, got it!